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Every training video shows the same fold: tuck the sides, roll away from you, done. What they skip is the compression step, and it's the reason so many burritos fall apart by the second bite.Before you fold anything, you need to press the filling down into a tight, even log with the back of your hand or a spatula. Not flatten it, just settle it so there's no air pocket running down the middle. Air pockets are what make a burrito collapse the moment someone picks it up.Then, when you tuck the near side over the filling, pull it back toward yourself slightly before you roll forward. That backward pull is what tightens the whole thing like a drawstring. Skip it and you get a loose roll that looks fine on the line and falls apart in someone's car five minutes later.I've trained maybe thirty people over the years and the ones who struggle almost always skip the compression step because it feels like it's slowing them down. It adds maybe two seconds. Two seconds now saves you a complaint abo
When I opened three years ago I did what everyone told me to do. Flyers in the neighborhood, a radio spot on the local station, a banner outside. I spent close to four thousand dollars in the first six months and couldn't tell you which part of it brought anyone in the door.So last year I tried something more deliberate. Every new customer got asked one question at checkout: how'd you hear about us. Nothing fancy, just a tally on a clipboard by the register. After four months the answer was overwhelming: a local food account on Instagram that posts short videos of the fold and the first bite, and word of mouth from people who'd seen those videos.I moved my whole marketing budget behind that one channel. Paid the account owner a flat fee to feature us twice a month, and I started filming my own thirty second clips on a five year old phone. Foot traffic from new customers is up almost forty percent since March, and I'm spending less than half of what I used to.The lesson wasn't that soci
For three years we were open seven days a week, 11 to 9. My staff was burning out, and so was I. Turnover was brutal, almost one cook a month walking out the door.Last January I closed Sundays after 2pm. On paper that's fourteen hours of trading time gone. In practice, weekly revenue barely moved, because Sunday afternoons were already our slowest stretch, mostly people looking for something to do rather than actively craving a burrito.What changed was everything behind the counter. My kitchen manager finally had a real day off to plan the week instead of firefighting. Two of my longest-tenured cooks told me directly it's the reason they stayed instead of taking a job at the new taco spot down the street.A lot of owners treat every open hour as sacred, like closing early is leaving money on the table. Sometimes it's the opposite. Look at your slowest four hours of the week and ask what they're actually costing you in burnout before you assume they're worth keeping.
I used to run a menu with forty things on it. Six proteins, four rice options, three kinds of beans, a salsa bar with eight jars. It looked generous. It also meant every ticket took ninety seconds longer to build, and my new hires spent their first two weeks just memorizing where things went.Last spring I cut it down to twelve items. Three burritos, two bowls, a taco plate, and sides. Revenue didn't drop. It went up eleven percent over the next quarter, mostly because the line moved faster during the noon rush and we stopped running out of stray ingredients nobody ordered anyway.The instinct to add more feels like generosity. Customers usually read it as noise. When someone walks in hungry and sees a wall of options, they hesitate, and hesitation slows your whole line down behind them.If you're staring down a bloated menu right now, try this: pull your last three months of sales data and look at what's actually selling. I'd bet twenty percent of your items account for most of your reve
We switched suppliers in June and the 12 inch flour tortillas we're getting now split along the fold about one in five times, especially later in service. Same steamer, same temp, same technique from the same three cooks who never had this problem before.I've tried lowering the heat and adding a damp towel, which helps a bit but not enough to stop the complaints. Before I go back to the old supplier at a higher price, has anyone dealt with this and found it was something other than the tortilla itself?
We have one regular who asks for extra rice, extra beans, extra protein, extra cheese, double guac, and gets annoyed when we charge for it. He's polite, he tips, he comes in three times a week. He also costs us roughly double on food and the burrito is genuinely too big to roll properly, so it falls apart and then he tells us it fell apart.I don't want to lose him but I also don't want to keep eating the margin. How are others pricing or capping this without making it a confrontation at the counter?
Had this twice this week. Someone orders something the tortilla physically cannot hold, we build it anyway because they asked for it, and it comes apart in the wrapper before they get out the door. Then it's our fault.My kitchen lead thinks we should say something at the counter, along the lines of "that's a lot of filling, I can put it in a bowl or split it across two." I worry it comes across as telling people what they can and can't order, especially with someone who's been coming in for years and knows exactly what they want.Do you flag it, offer the bowl, or just build what was asked for and let the wrapper deal with it?
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I've worked in three different kitchens and every one had a different sequence. First place did rice, beans, protein, salsa, cheese, guac last. Second place put cheese directly on the warm tortilla so it melted. Third insisted wet ingredients go in the middle so they never touch the tortilla.All three swore theirs was the only way. Is there an actual reason to pick one, or does it only matter that you're consistent?
I'll take the downvotes. Rice is in there because it's the cheapest thing on the line and it makes the burrito look bigger than it is. Take it out and you get more of everything you actually came for.I know the counterargument is texture and holding moisture. I'm not fully convinced. Every burrito I've had that skipped the rice was better, and the only ones that felt wrong were the ones where they didn't add anything back in its place.Change my mind. What is rice actually doing in there that something else couldn't do better?
There's a spot near me that is objectively not the best. The tortilla is fine, the salsa is out of a big tub, the seating is two stools. I still go every week, mostly because the guy behind the counter started making my order before I got to the register about two years ago and has never once got it wrong.I don't think I'm alone in this. What keeps you going back somewhere that would lose a blind taste test?
We’re always updating our users on new features we launch via the community. It’s such a great way to communicate on a 1-to-many basis with our customers. Additionally, what’s even better is that we have started to launch beta testing groups on our community where we invite a certain number of customers to test new features before we release them. Not only does this allow us to iron out any bugs before a full roll-out, it also creates a real feeling of collaboration and togetherness between us and our customers. Such a great way to make sure you are building a product that really meets the needs of your end users!
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This comes up every time it gets mentioned in another thread so it may as well have its own. Potato camp says it soaks up the egg and makes the thing substantial enough to count as breakfast. No potato camp says it's padding and you should be tasting egg, cheese, salsa and meat instead.There's also a third group that only accepts potato if it's actually crisped rather than steamed in the pile, which I suspect is where most of the real disagreement is hiding.Where do you land, and does it change if it's a hangover order?
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FixedFixedFix to the IncludeInDownload Flag in Supplemental DocumentsThe IncludeInDownload flag controls whether supplemental documents are included in downloaded envelopes. Due to an API bug, when the API receives document update requests, the flag was getting set true even if that was not a part of the update requests. This fix preserves the current value of the flag unless it’s specified as a part of the API requests.This fix is available in the Demo environment, and will be rolled out to all Production environments by the end of January 2025.Send feedback about this guide
New and Enhanced FeaturesNew and Enhanced FeaturesRelease Note ApplicabilityThis publication applies to the Demo and Production releases for January 2025, version 24.4.01.00. All datacenters have been deployed for this Production release.Important: Feature availability timing may vary. Each month, Release Notes include items from different parts of the Docusign product. Some of these areas have different release cycles, which means availability of the feature may vary. Items are available by the end of the month for which the notes are written, but may appear slightly before or after the release notes are published.Release Note CorrectionsThe following changes have been made to this document since its initial release:Update entry, Envelope Type Required by Default for New TemplatesCountry Code Dropdown for Phone Verification FieldsWith this enhancement, the Data Verification phone field group will provide a dropdown of country calling codes. Signers will now be able to select a country
Revision HistoryRevision History Revision Date Deployment Section Description December 21, 2024 Demo All content. First publication date. January 7, 2025 Demo New and Enhanced Features Update entry, Field Assist on Multi-Recipient Envelopes. January 8, 2025 Demo New and Enhanced Features Add image to entry, Trust Service Provider URL Format and New Branding Updates to Certificate of Completion. January 9, 2025 Demo New and Enhanced Features Remove entry, New Option to Void and Delete an Envelope. January 10, 2025 Production All content First publication date. January 15, 2025 Production New and Enhanced Features Update entry, Envelope Type Required by Default for New Templates Send feedback about this guide
Nouvelles fonctionnalités et améliorationsNouvelles fonctionnalités et améliorationsApplicabilité des notes de publicationThis publication applies to the Demo and Production releases for January 2025, version 24.4.01.00. Tous les centres de données ont été déployés pour cette version Production.Important : Le calendrier de disponibilité des fonctionnalités peut varier. Chaque mois, les notes de publications incluent des éléments de différentes parties du produit Docusign. Certains de ces éléments ont des cycles de publication différents, ce qui signifie que la disponibilité de la fonctionnalité peut varier. Les éléments sont disponibles à la fin du mois pour lequel les notes sont écrites, mais peuvent apparaître un peu avant ou après que les notes de publication sont publiées.Country Code Dropdown for Phone Verification FieldsWith this enhancement, the Data Verification phone field group will provide a dropdown of country calling codes. Signers will now be able to select a country from
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